Answers to Common Questions

Our IT consultation includes a full infrastructure audit, workload profiling, gap analysis, vendor-neutral architecture design with diagrams and BOM, implementation planning, and a documented handover pack. Every engagement is led by a senior architect with 10+ years of experience.

We offer a free 30-minute discovery call. SMB assessments start from ₹25,000 / £250. Enterprise architecture projects are scoped individually after the discovery call — we provide a fixed-price proposal with no hidden costs.

Yes. We offer remote consultation via secure video conferencing and VPN-connected lab access for testing. On-site visits are available at our offices in Kochi, Thrissur, Wayanad, and London, or at your premises.

We serve financial services, healthcare, media & entertainment, manufacturing, education, and government sectors. Each engagement is tailored to sector-specific compliance requirements (HIPAA, PCI-DSS, ISO 27001, GDPR).

We are vendor-neutral and work with Synology, QNAP, TrueNAS, NetApp, and custom ZFS-based solutions. We recommend the platform that best fits your workload, not the one with the highest margin.

Yes. We handle end-to-end NAS migrations including data integrity verification, permission mapping, and cutover scheduling — typically with zero downtime for production environments.

A typical 10-20 server virtualisation migration takes 4-8 weeks including planning, staging, testing, and cutover. We provide zero-downtime migration for critical workloads using live migration techniques.

VMware is the enterprise standard with the broadest ecosystem; Proxmox is a powerful open-source alternative with no per-socket licensing costs. We'll assess your workload, compliance requirements, and budget to recommend the right fit.

We are cloud-agnostic and support AWS, Microsoft Azure, Google Cloud Platform, and private cloud platforms including Proxmox, OpenStack, and VMware vSphere. We design hybrid architectures that use the right platform for each workload.

SD-WAN replaces expensive MPLS links with intelligent software-defined routing over commodity internet. If you have 2+ office sites and spend over ₹50,000/month on WAN connectivity, SD-WAN typically reduces costs by 60-80% while improving reliability.

Yes. We offer three SLA tiers — Essential (8x5), Professional (24x7), and Enterprise (dedicated TAM) — covering 24/7 monitoring, patching, backup operations, security, and quarterly business reviews.

Response times are SLA-tier dependent: Essential (4 hours), Professional (2 hours), Enterprise (30 minutes). Critical P1 incidents on Enterprise tier receive immediate phone escalation to a senior engineer.